You can return most new and unopened items within 30 days of delivery for a full refund.* Items must be returned in new or unused condition and contain all original materials included with the shipment. All returned items will be inspected and may be subject to a partial, or no refund, if it has been used. If the return is a result of our error, the full cost of the merchandise and shipping charges will be refunded. Returns may be subject to you, the customer, paying for the return Shipping & Handling, as well as a restocking fee of 25% for non-defective items.
Please note if item is returned without a Return Merchandise Authorization (RMA) it will be shipped back at the sender's expense.
You can exchange most new and unopened items within 30 days of delivery. Items must be returned in new or unused condition and contain all original materials included with the shipment. All exchange items will be inspected and may be subject to a restocking fee.
No items may be returned or exchanged after 30 days.
To apply for a return or exchange, please click here to go to our online RMA System.
* Expect to receive the refund within 3 weeks from Shop DOWNLITE receiving your return. Please allow for shipping and handling time when completing a return or exchange.
|
