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DOWNLITE Shipping Policy
Customer Service > Shipping Policies
 
Order Status & Tracking Shipping Times

Enter your order information below to get the current status. You can also go to your My Account page.

Order Number:
EMail Address:

The table below is for general times, this does not include holiday delays. Since we are a manufacturer, we do not ship non-bulk orders between Dec 18 - Jan 2.

Order Placed On Shipped By Expected Delivery
Sunday Wednesday 4-10 business days later
Monday Thursday 4-10 business days later
Tuesday Friday 4-10 business days later
Wednesday Monday 4-10 business days later
Thursday Tuesday 4-10 business days later
Friday Wednesday 4-10 business days later
Saturday Wednesday 4-10 business days later

 

General Information Order Questions

You will be notified of your order status by email when its status changes. Statues include: PENDING (order has not been processed), PROCESSING (we are getting your order ready for shipment), and IN-TRANSIT/SHIPPED (your order is on its way to you).

Because we are a manufacturer, we are not able to offer any other shipping besides UPS Ground.

Item(s) not received and/or are damaged.
Please contact us. Have all order information ready so we can assist you as fast as possible.

Back-Ordered Items
Some of our items are back-ordered, meaning our factory is in the process of building these items as needed. You can be notified by email when these items come back in-stock. If you placed an order and an item becomes back-ordered after, we will notify you.

 
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DOWNLITE is America's largest manufacturer of down bedding. Based on Cincinnati, OH. DOWNLITE manufactures down comforters, down alternative comforters, down pillows, down alternative pillows, featherbeds, fiberbeds, softbeds, mattress pads and more! We manufacture pillow forms, pillow, down pillows and more.
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