The table below is for general times, this does not include holiday delays. Since we are a manufacturer and close for major holidays, we will have limited shipping between 12/22 and 1/4 (see 'holiday schedule' below for more info).

You will be notified of your order status by email when its status changes. Statues include: PENDING (order has not been processed), PROCESSING (we are getting your order ready for shipment), and IN-TRANSIT/SHIPPED (your order is on its way to you).

Because we are a manufacturer, we are not able to offer any other shipping besides Fed Ex or UPS Ground. If you require special shipment methods please contact us for a custom quote. Due to a 24 hour delay in receiving orders we are not able to accommodate overnight requests.

Orders over $500 may require signature service for security purposes. If this will cause an issue for your shipping address of choice please contact a customer service representative Monday-Friday between 10 AM and 4 PM EST.

Item(s) not received and/or are damaged
Please contact us. Have all order information ready so we can assist you as fast as possible.

Partial Items Received
DOWNLITE has three shipping warehouses and it is possible to have your shipped from multiple locations. In most cases the items are in-transit. If you do not receive all of your items within a day or two of each other please contact us for resolution.

Back-Ordered Items
Some of our items are back-ordered, meaning our factory is in the process of building these items as needed. You can be notified by email when these items come back in-stock. If you placed an order and an item becomes back-ordered after, we will notify you.

Holiday Shipping Schedule
We will be closed during national federal holidays and this will add additional time to our stated shipping time frames. This includes (4th of July Weekend), Labor Day, Memorial Day, Thanksgiving (And the day after) plus others (winter break holiday shutdown - 12/22 to 1/3) which we will post near those time frames. Our last day of shipping in 2011 will be 12/22 and 12/28 (We are shipping any orders placed after the 12/22 up to 12/29 on 12/30. Any order placed after 12/29 will be shipped around on 1/5).